Mattermost Troubleshooting

Important notes

DO NOT manipulate the Mattermost database

Common Issues

Lost System Administrator account

Error Messages

The following is a list of common error messages and solutions:

Please check connection, Mattermost unreachable. If issue persists, ask administrator to check WebSocket port.
x509: certificate signed by unknown authority in server logs when attempting to sign-up
panic: runtime error: invalid memory address or nil pointer dereference
Token request failed